ITIL Foundation

  1. Courses Offered
  2. IT Service Management
  3. ITIL Foundation

ITIL Foundation

ITIL® (Information Technology Infrastructure Library) is the globally recognized framework for IT Service Management best practices. This ITIL® Foundation certification training helps you build a strong understanding of core concepts, principles, processes, and terminology used across the ITIL service lifecycle. The program also prepares you thoroughly for the ITIL® Foundation exam, an essential entry-level certification for IT professionals.

Course Objectives

The course focuses on key ITIL service management concepts, terminology, and lifecycle stages along with their interactions and best practices. ITIL® 4, the latest version of the framework, integrates modern approaches such as Agile, DevOps, and Lean to provide a more practical and flexible methodology. This training aims to build a foundational understanding of ITIL 4, its core components, and its evolution in response to modern IT environments. It also prepares candidates for the ITIL 4 Foundation certification exam with complete coverage of essential service management concepts.

Live ONLINE TRAINING

✔ 48 Hours of Live Online Training
✔ 6 Chapter Tests and Evaluation Tests
✔ 18 PDUs
✔ Interactive Case Studies & Sample Papers
✔ 24x7 eLearning Access & Email Support
✔ Expert Trainer Mentorship
✔ Certificate from Unnati Pro Academy

Offer Price: ₹ 74,526

Enroll Now

Self Paced Course

✔ 37 High Quality Videos
✔ 18 PDUs & 2 Mock Tests
✔ Downloadable Podcasts
✔ Chapter Tests & Evaluation Tests
✔ PDF Study Guides
✔ 24x7 Access & Email Support
✔ Weekly Query Resolution Sessions

Offer Price: ₹ 41,366

Enroll Now

Classroom Course

✔ Weekend Exam Prep Training Classes
✔ 180 Days Self-Paced Learning Access
✔ Industry Expert Trainers
✔ Mentorship from Professionals

Offer Price: ₹ 41,366

Enroll Now

Course Outline

● Introduction and course overview
● Key ITIL concepts
● IT as a service model
● Process and process management fundamentals
● Service lifecycle approach
● Purpose, objectives, and scope
● Value creation through services
● Resources and capabilities
● Key service strategy activities
● Service portfolio management
● Demand management
● Financial management
● Business relationship management
● Service desk and support functions
● Technical, application, and IT operations management
● Event management
● Request fulfillment
● Problem management
● Access management
● Service design objectives and scope
● Service design processes and principles
● Service catalog and service level management
● Capacity and availability management
● IT service continuity management
● Information security and supplier management
● Design coordination
● Service transition objectives and value
● Change management
● Service asset and configuration management
● Release and deployment management
● Knowledge management
● CSI purpose and objectives
● Deming Cycle (PDCA)
● Measurement and metrics
● CSI processes and activities
● Risk management
● CSI implementation approach
1. Opens doors to additional job opportunities.
2. Develops a structured and professional approach to data management.
3. Enhances your profile by making you an ITIL-certified professional.
4. Helps improve earning potential through certification.
5. Provides best practices to improve business productivity.
6. Builds expertise in ITIL methodologies, helping you stand out from non-certified professionals.
Industry reports suggest that certified ITIL® professionals, including program managers, earn an average annual salary of over $119K in the US, making them among the highest-paid roles in IT. ITIL® is one of the most widely adopted frameworks for IT service management, providing structured practices that help organizations deliver consistent and efficient services. Aligned with ISO/IEC 20000 standards, ITIL continues to remain highly relevant and in demand globally.
ITIL® Foundation training enables professionals to perform IT service tasks more efficiently, cost-effectively, and reliably. Certified individuals are considered valuable assets by organizations and enjoy strong career growth opportunities, including pathways to advanced ITIL certifications.
This certification is ideal for individuals seeking a foundational understanding of the ITIL® framework and its application in improving IT service management within organizations.
It is also suitable for IT professionals working in ITSM environments or service desks who are involved in or contributing to service improvement initiatives.
While no prior IT experience is mandatory, having exposure to IT service management environments is recommended, along with a basic understanding of ITSM concepts.